FAQ

Why are some items ‘enquiry only’?

At ABTailored we operate two different production and purchasing processes. For tailored and bridal items (or ‘Bespoke’ Items) we make items specifically to your requirements, measurements and in your choices of fabrics. The items pictured in AB Bridal and AB Tailored are examples, which though they may be ordered, are only suggestions. We can make a huge variety of items formal wear, occasion, menswear etc. For this reason the prices shown are intended as a guide.

For AB Collection, items may be ordered and paid for directly from the website. The sizes, and colour options are as described on the product descriptions. Customizations of these items are possible, but then would be regarded and treated as a bespoke order.

How long does production usually take?

For bespoke items production usually takes between 6 -8 weeks. But if something more intricate is required more time will be need to be allowed for.

For AB Collection items we will aim to have in item produced (if not already in stock) and posted out to you within a week. Please see T&C Postage & Delivery for further information on modes of delivery and postal services.

Can I choose my own customization on an AB Collection item?

In short, yes. We are all for backing individuality and love to hear your ideas. If this is the case, please contact us. On approval of quotation and receipt of your deposit your item will be made and sent out as soon as possible and with be treated as a bespoke item.

When do we agree on a final design?

The bespoke service is outlined in full in T&C Bespoke and ‘Enquiry Only’ items. Arriving at the final design is a matter of ongoing conversation by email, and /or meetings, by phone until a completely perfect solution is arrived at. Design drawings along with a quote will be emailed to you for approval. Once you agree to this design, a deposit payment (usually 50%) will be paid to ‘seal the deal’.

What if I’m unhappy/dissatisfied with my purchase/order?

In all cases please contact us at AB Tailored before taking any further action. Please see T&C Refund & Exchanges for further information.

What if I change my mind after ordering?

The bespoke service is outlined in full in T&C Bespoke and ‘Enquiry Only’ items. A bespoke order can be cancelled at any point until the design has been approved and the deposit has been paid. The deposit is non-returnable, if materials have already been sourced and acquired for your order.

For AB Collection items, orders can be cancelled even if payment has been made. A refund will be made to your account as soon as possible. If an item has already been posted out to you, it must be deemed faulty or unsuitable in order to receive a refund. Please see T&C Refund & Exchanges for further information.

Up to what point can I still cancel my order?

The bespoke service is outlined in full in T&C Bespoke and ‘Enquiry Only’ items. A bespoke order can be cancelled at any point until the design has been approved and the deposit has been paid. The deposit is non-returnable, if materials have already been sourced and/or acquired for your order.

For AB Collection items, orders can be cancelled even if payment has been made. A refund will be made to your account as soon as possible. If an item has already been posted out to you, it must be deemed faulty or unsuitable in order to receive a refund. Please see T&C Refund & Exchanges for further information.

Can I buy gift vouchers/an item for a friend and have it delivered to their address?

We don’t offer gift cards or vouchers. But if you’d like to purchase an item for a friend or relative we are more than happy to send it directly to their address if supplied at the time of ordering.

What are the wash care instructions for your clothing?

In general AB Tailored and AB Bridal wear should be assumed to be dry clean or specialist dry clean. In most cases the items in AB Collection are machine washable, apart from those with antique lace, which will be hand wash only. These will be clearly labeled as such.