Terms & Conditions
AB TAILORED & AB BRIDAL
BESPOKE and ‘ENQUIRY ONLY’ ITEMS
‘Enquiry only’ means that items may not be bought directly from the website. They are made uniquely for each customer using
fabrics and trimmings of their choice. This process usually takes between 6 – 8 weeks and involves an initial meeting
to discuss designs, customizations, fabrics and trimmings etc.
The designs you see here on the website are by no means the limit to what can be produced. If you have an idea we are more
than happy to discuss this with you and create something utterly unique for you.
Otherwise, the Tailored and Bridal Collections are fully customizable, if you would like an extra inner pocket or a digitally
printed lining featuring an image of your choice or whatever else you heart desires, we will try to accommodate you.
A quotation will be made by email after the initial design meeting, accompanied by design drawings, measurements (as taken
during the initial meeting) and where possible fabric swatches. If you are happy to proceed at this stage a 50% deposit
should be made, either in cash, by online banking, or by cheque.
We will send you receipt for your records.
A fitting will take place at an appropriate stage of the production process and will be arranged by email or telephone with
you. This can either be at ABTailored near Colchester, or at a mutually convenient location within a 65 mile radius (approx.).
Locations beyond this will incur an additional charge for travel (16p per mile).
If any further fittings are required, this can also be arranged, but may incur a small additional cost.
The completed order will be delivered to you by arrangement. This can either be in person, by courier or could be picked
up from our studio in Boxted, near Colchester.
Final payment should be sent either in cash, by online banking, or by cheque to complete the transaction. Once again a receipt
will be sent to you by email.
We sincerely hope that you will be entirely satisfied, or even better, delighted with your bespoke order. If for any reason,
you are not, please contact us as soon as possible to discuss the matter.
If this is the case that you are delighted with the item whether Tailored or Bridal, please tell us, and if it is okay with you we would love to use your comments on our website as testimonial, (even better with pictures!)
T & C of Supply
We are ‘Anne Barclay Tailored’; a sole trader based in Colchester. 1 Aubrey’s Cottages, Church Street, Boxted, Colchester
Essex CO4 5SU. We operate the website www.annebarclay.com, designed and
implemented by Azexis.
This page alongside our Privacy Policy, and Terms of Website use, tells you information about us and the legal terms and
conditions on which we sell any of the Goods listed on our website.
‘Anne Barclay Tailored’ are committed to providing you with Terms which are easy to understand and which are fair to you.
Your statutory rights are not affected by anything contained in the Terms. For more information on your legal rights,
contact your local Trading Standards Office, or Citizens Advice Bureau or any equivalent organization in your country.
These terms will apply to any contract between us for the sale of Goods to you (Contract). Before ordering any Goods from our site please read these Terms carefully and make sure that you understand them. Please note tat before placing an order you will be asked to agree to these terms. If you refuse to accept these terms, you will not be able to order any Goods from our site.
Definitions
“We”/’us’/’ABTailored’/Anne Barclay Tailored’ means ‘Anne Barclay Tailored’, the seller of the Goods. ‘You’/’your’/’customer’
means the customer acting as a consumer. ‘Dispatch Confirmation’ means the date on which we e-mail you to confirm our
acceptance of your order and dispatch of the Goods. ‘Goods’/’items’ means the items which we agree to sell to you.
Use of our site
Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important
terms which apply to you.
Personal info & privacy policy
We only use your personal information in accordance with our Privacy Policy. Please take time to read our Privacy Policy,
as it includes important terms which apply to you.
We do use cookies to keep track of items on your wish list and in your shopping basket. However any information gathered as a result of your visit to Anne Barclay Tailored will not be divulged to any third party except for the purposes of securely taking payment for and delivering goods. The security and privacy of your data is important to us.
Contacting us
If you are a customer based in the EU and wish to cancel a Contract in accordance with your legal right to do so please see clause 8.
If you wish to contact us for any other reason, including because you have any complaints, you can contact us by:
-
telephoning our team on 0044 1206 272991
-
emailing us at info@.............?
If we have to contact you or give you notice in writing, we will do so by email, by telephone or by post to the address you
provide to us in your order.
How to Pay/Ways to pay
You can only pay for items on our site using any one of the following methods: debit card, credit card, or Paypal. We accept
the following debit or credit cards: Visa, Mastercard, American Express, Maestro, Visa Electron, and JCB. When you use
a credit/debit card you confirm that the card being used is yours or that you have been specifically authorized by the
owner of the credit/debit card to use it. All credit/debit card users are subject to validation checks and authorization
by the card issuer. If the issuer of your payment card refuses to authorize the payment to us, we will not be liable
for any delay or non-delivery. If you are a customer whose debit/credit card is not denominated in Sterling or Euros,
the final price will be calculated in accordance with the applicable exchange rates on the day your card issues processes
the transaction.
If you choose to pay by Paypal, you will be directed to the Paypal site to ‘Log In’ review the amount to be paid before completing
your purchase. Once this transaction is complete, you will then return to our site.
Payment for the Goods and all applicable delivery charges is in advance. We will not charge your preferred payment method until we dispatch your order, although please note that when using a debit/credit card we will place an authorization hold on your card at the time of your order to cover the cost of your order. These funds will not be available for your use. The hold will stay on your card until payment of the goods is processed on dispatch of your order. If you cancel your order prior to dispatch we will release the hold. Please note that your bank may take up to two weeks to post the released credit hold to your card.
Liability
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our
breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable if
they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into
the Contract.
We only supply the Goods for domestic and private use. You agree not to use the product for any commercial, business or re-sale
purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of
business opportunity.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under
a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any event beyond our reasonable
control, including without limitation strikes, lockouts or other industrial action by third parties, civil commotion,
riot, invasion, terrorist attack or threat or terrorist attack, war (whether declared or not) or threat or preparation
for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, adverse weather conditions,
or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft,
motor transport or other means of public or private transport.
You may cancel a Contract affected by an Event Outside Our Control, which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Goods you already received and we will refund the price you have paid, including any delivery charges.
Other
This Contract is between you and us. No other person shall have any rights to enforce any of its Terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
AB COLLECTION
Limited stock is held at AB Tailored. Items may be made on demand. Therefore we do not offer a 24hour or next day delivery option or guarantee. However, most orders can be ordered and dispatched within a few days.
Ordering process
-
Choose style, colour, size from the current range in AB Collection
-
Review basket & confirm order
-
Process payment
We then send confirmation of your order and include an estimated delivery day. For UK deliveries this is usually within 5
– 7 days.
-
Items will be sent by a delivery courier:
For UK mainland orders £5 2 day delivery service
For orders in Europe, £7.50 by Royal Mail Standard International
For Worldwide orders by, £10 by Royal Mail Standard International (4 day service for countries in zones 4 – 8)
Fabrics
Swatches of fabrics are shown on the website. If these fabrics are no longer available certain colour options may be removed from the site at any time. Or if no longer, available at time of ordering, you will be notified by email, and you may decide to choose an alternative, if appropriate. AB Tailored reserve the right to make fabric substitutions from a different supplier if necessary and a good match is possible.
T & C of Supply
We are ‘Anne Barclay Tailored’; a sole trader based in Colchester. 1 Aubrey’s Cottages, Church Street, Boxted, Colchester
Essex CO4 5SU. We operate the website www.annebarclay.com, designed and
implemented by Azexis.
This page alongside our Privacy Policy, and Terms of Website use, tells you information about us and the legal terms and
conditions on which we sell any of the Goods listed on our website.
‘Anne Barclay Tailored’ are committed to providing you with Terms which are easy to understand and which are fair to you.
Your statutory rights are not affected by anything contained in the Terms. For more information on your legal rights,
contact your local Trading Standards Office, or Citizens Advice Bureau or any equivalent organization in your country.
These terms will apply to any contract between us for the sale of Goods to you (Contract). Before ordering any Goods from
our site please read these Terms carefully and make sure that you understand them. Please note tat before placing an
order you will be asked to agree to these terms. If you refuse to accept these terms, you will not be able to order any
Goods from our site.
Definitions
“We”/’us’/’ABTailored’/Anne Barclay Tailored’ means ‘Anne Barclay Tailored’, the seller of the Goods. ‘You’/’your’/’customer’
means the customer acting as a consumer. ‘Dispatch Confirmation’ means the date on which we e-mail you to confirm our
acceptance of your order and dispatch of the Goods. ‘Goods’/’items’ means the items which we agree to sell to you.
Use of our site
Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important
terms which apply to you.
Personal info & privacy policy
We only use your personal information in accordance with our Privacy Policy. Please take time to read our Privacy Policy,
as it includes important terms which apply to you.
We do use cookies to keep track of items on your wish list and in your shopping basket. However any information gathered as a result of your visit to Anne Barclay Tailored will not be divulged to any third party except for the purposes of securely taking payment for and delivering goods. The security and privacy of your data is important to us.
Contacting us
If you are a customer based in the EU and wish to cancel a Contract in accordance with your legal right to do so please see
clause 8.
If you wish to contact us for any other reason, including because you have any complaints, you can contact us by:
-
telephoning our team on 0044 1206 272991
-
emailing us at info@.............?
If we have to contact you or give you notice in writing, we will do so by email, by telephone or by post to the address you provide to us in your order.
Terms of Sale
These terms shall apply to all contracts for the purchase of Goods by you from us, to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These Terms supersede all previous agreements and understandings between us.
Each time you order Goods from us, the Terms in force at the time of your order will apply to the Contract between you and us. We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.
Placing an order/Ordering
Our shopping page will guide you through the steps you need to take to place an order. The order process allows you
to check and amends any errors before finally submitting your order to us.. Please take time to check your order at each
stage of the order process..
All orders are subject to acceptance and availability. When placing an order you undertake that you are at least 18 years
old, that all details you provide to us are true and accurate, that you are authorized to user of the credit or debit
card used to place your order and that there are sufficient funds to cover the cost of the Goods.
After placing an order, you will receive an order confirmation email from us acknowledging that we have received your order.
This email is not an acceptance of your order, just a confirmation that we have received your order.
We will confirm our acceptance of your order to you by sending you an email confirming that the Goods have been dispatched
(“Dispatch Confirmation”). The Contract between us will only be formed when we send you the ‘Dispatch Confirmation. Only
Goods dispatched will be included in the Contract.
When placing an order we carry out a standard pre-authorization check on you payment card. Payment will not be taken until your order has been accepted and a Dispatch Confirmation has been sent.
We may choose not to accept your order in our discretion for nay reason whatsoever without liability to you. Examples of when we may not accept your order include where the Goods ordered are out of stock or are incorrectly priced or do not satisfy our quality control standards, or where payment has been declined. We will inform you if we choose not to accept your order by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount as soon as possible. In the unlikely event that an item from your order is unavailable, it will not be substituted for an alternative product and you will not be charged for the item.
Cancelling an order – if I change my mind
As the Contract between us is not formed until we send you the Dispatch Confirmation you may cancel an order at any time before we send you the Dispatch Confirmation by contacting a member of our team.
If you wish to cancel the contract after Dispatch Confirmation has been issued, please refer to Returns & Exchanges.
Policy for EU customers only:
You have the legal right to cancel a Contract under the Consumer Contracts Regulations 2013 during the period set out above.
This means that during the relevant period if you change your mind or decide that you do not want to receive or keep
an item you can notify us of your decision to cancel the Contract is available from your local Citizens Advice Bureau
or Trading Standards office or equivalent office (if you live outside the UK)
Your legal right to cancel a contract starts from the date of the Dispatch Confirmation (The date on which we email you to confirm our acceptance of your order and dispatch of the Goods), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
Availability
Returns & Exchanges
We offer all customers the right to exchange any item for a different size or colour where any such item is received by us within 28 days of receipt by the customer. Any items received after this period will not be accepted for an exchange.
We offer all customers a refund on any item returned to us within 14 days of the receipt of the item by the customer. Where
we receive an item that you wish to return after this 14 day period we will issue you with a credit note for the appropriate
amount.
Please note that any item bought at a sale or offer price may be exchanged within 14 days of purchase, but cannot be refunded.
We recommend that you keep your parcel tracking number until your refund or exchange has been processed.
Please take reasonable care when opening original packing and, where possible ensure it is returned along with the Goods. Items should be returned unused and in a resalable condition, with all garment tags and care labels still attached. If returned items are damaged or soiled we may not be able to accept them and may send them back to you and/or refuse a refund.
UK Delivery options
Anne Barclay Tailored currently offers 3 delivery options on orders to UK mainland.
-
UK Standard. We aim to deliver within 2 working days. UK Standard Delivery is £2.80.
-
UK Next Day. If you place your order before 9pm Mon- Friday, you should receive your order the following day between the hours
-
Courier delivery 24hr, for customers within the Greater London area; £12.95 flat rate
EU & Worldwide delivery
We deliver to the following European countries using Royal Mail International Signed & Tracked. This service aims to
deliver to you within 3-5 working days. Prices from £10.15
European countries are:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia,
Slovenia, Spain, Sweden, Switzerland and Ukraine.
We ship to the following International countries. We deliver to the following worldwide countries in Zone 1 using Royal Mail
International Signed & Tracked. This service aims to deliver to you within 5-7 working days. Prices from £12.45 World
Zone 1
Afghanistan, Argentina, Aruba, Australia, Bahamas, Bahrain, Barbados, Canada, Chile, China, Columbia, Egypt, Faroe Islands,
Gibraltar, Hong Kong, India, Indonesia, Israel, Japan, Kuwait, Malaysia, Martinique, Mauritius, Mexico, Morocco, New
Zealand, Qatar, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, Tunisia, United Arab Emirates,
United States and Vietnam.
We deliver to the following worldwide countries in Zone 2 using Royal Mail International Signed & Tracked. This service
aims to deliver to you within 5-7 working days. Prices from £12.90 World Zone 2
Australia, Belau, British Indian Ocean Territory, Christmas Island, Cocos Island, Cook Island, Coral Sea Island, Fiji, French
Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New
Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, People’s Democratic
Republic of Laos, Pitcairn Island
Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa.
Taxes & Duties
Please note that for deliveries outside the EU (which includes the Channel Islands) we operate on a Delivered Duty Unpaid
basis. This means that product prices are exclusive of all taxes and duties including UK VAT.
You will be responsible for payment of any customs clearance expenses, import duties, sales taxes, brokerage fees and any other similar charges or fees imposed by the customs authorities of the destination country. Payment of these will be necessary in order to release your items from customs on arrival. Please note that we have no control over these charges and cannot predict their amount or offer a refund in the event that you are unable or unwilling to pay these charges.
Price of Goods and delivery charges
The prices of Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure
that the prices of Goods are correct at the time when the relevant information was entered onto the system.
The price of an item does not include delivery charges. Our delivery charges are as advised to you during the check out process,
before you confirm your order.
Unfortunately, we cannot advise you in advance of any proposed reduction in prices or reimburse you the difference in the
event that an item you order is subsequently reduced in price.
We may from time to time run special promotions or issue promotional codes. Unless otherwise expressly stated on the specific
promotion, promotional codes cannot be used in conjunction with any other offer or promotion cannot be used against full
price items. We reserve the right to change or terminate any promotion without notice at any time.
How to Pay/Ways to pay
You can only pay for items on our site using any one of the following methods: debit card, credit card, or Paypal. We accept
the following debit or credit cards: Visa, Mastercard, American Express, Maestro, Visa Electron, and JCB. When you use
a credit/debit card you confirm that the card being used is yours or that you have been specifically authorized by the
owner of the credit/debit card to use it. All credit/debit card users are subject to validation checks and authorization
by the card issuer. If the issuer of your payment card refuses to authorize the payment to us, we will not be liable
for any delay or non-delivery. If you are a customer whose debit/credit card is not denominated in Sterling or Euros,
the final price will be calculated in accordance with the applicable exchange rates on the day your card issues processes
the transaction.
If you choose to pay by Paypal, you will be directed to the Paypal site to ‘Log In’ review the amount to be paid before completing
your purchase. Once this transaction is complete, you will then return to our site.
Payment for the Goods and all applicable delivery charges is in advance. We will not charge your preferred payment method until we dispatch your order, although please note that when using a debit/credit card we will place an authorization hold on your card at the time of your order to cover the cost of your order. These funds will not be available for your use. The hold will stay on your card until payment of the goods is processed on dispatch of your order. If you cancel your order prior to dispatch we will release the hold. Please note that your bank may take up to two weeks to post the released credit hold to your card.
Payment authorization
Liability
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
We only supply the Goods for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under
a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any event beyond our reasonable
control, including without limitation strikes, lockouts or other industrial action by third parties, civil commotion,
riot, invasion, terrorist attack or threat or terrorist attack, war (whether declared or not) or threat or preparation
for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, adverse weather conditions,
or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft,
motor transport or other means of public or private transport.
You may cancel a Contract affected by an Event Outside Our Control, which has continued for more than 30 days. To cancel
please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Goods you already received
and we will refund the price you have paid, including any delivery charges.
Other
This Contract is between you and us. No other person shall have any rights to enforce any of its Terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
